Q: Do you have a catalog I can order?
Yes. The printed versions are available in our Catalogs department as well as the FREE downloadable versions on our Free Catalogs page.

Q: How long will it take to receive my order?
Shipping times are located on our Shipping page.

Q: Can I track my order?
Yes. Tracking information is automatically emailed to you after your order ships. Please do not email us asking for tracking information. Remember to check your SPAM folder also.

Q: Can I order by phone?
No, not at this time. We are an e-commerce company, so email is the natural method of communication between our company and our customers. We are strictly online based to maintain the lowest overhead possible so that we may offer you the low prices that we do on our website.

Q: Is your online store secure?
Yes. We use the internet standard in 128-bit encryption technology.

Q: How will I know my order went through?
After completing the checkout process successfully, you will immediately receive a confirmation email with a receipt of your purchase. You can also log into your account from our site and view your order history where all your orders will be listed if you created an account.

Q: If I supply Half Price Decor with my personal information, how will it be used?
All privacy concerns are answered in our Privacy Policy.

Q: Can I cancel or change my order after it has been placed?
No. Orders cannot be changed or canceled after you have completed the purchase. Because of this, it is entirely YOUR responsibility to make sure all information is correct when checking out.

Q: My order arrived damaged. What do I do?
Email support@halfpricedecor.com within 30 days from the date you placed your order. Either reply to the original email confirmation from us, or be sure to include your name, order number, and item number of the damaged item, as well as attaching a digital photo of the damaged merchandise if possible.